Find answers to common questions below.
Go to the tracking page and enter your order number, or find the latest order in your account. Every order has live GPS tracking once dispatched.
We support Chapa (Telebirr, CBE Birr, cards), Stripe for international cards, and Cash on Delivery within Addis Ababa.
Standard delivery within Addis Ababa takes 2-5 days. Same-day express is available for orders before 2 PM. International shipping takes 5-14 days depending on destination.
Yes, most items can be returned within 7 days of delivery in original condition. See our Returns page for details.
Sign up as a vendor from the registration page, complete the onboarding wizard, and once approved you can start listing products immediately.
Payment is released to your account once the buyer confirms delivery. Payouts are processed according to your vendor tier schedule.
Yes. All payments are processed through secure payment gateways. We use an escrow system — your payment is held until you confirm delivery.
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
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